2 评价接口

2.1 评价接口

2.1.1 获取机器人会话评价开关设置信息

• 注意

  • 首先需要判断用户是否打开机器人会话评价开关

• 接口地址

/v10/tenants/{tenantId}/predefined/robots/{robotId}/options/{optionName}

• 接口请求示例

curl -X GET \
  http://robot.easemob.com/v10/tenants/predefined/9/webim/robots/6819571e-2f03-49ea-a962-0019fbc0301c/options/evaluateSwitch\
-H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'

• 请求参数说明

tenantId：租户id
robotId：机器人id
optionName：开关设置名字（机器人会话评价的开关设置名字为：evaluateSwitch）

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": [{
        "id": 3,
        "optionId": "0150a9b5-8106-41cd-a6e0-967ffbde1059",
        "tenantId": 9,
        "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
        "optionName": "evaluateSwitch",
        "optionValue": "true",
        "createDateTime": "2018-01-04 12:22:27",
        "lastUpdateDateTime": "2018-03-06 04:18:11"
    }],
    "first": null,
    "last": null,
    "size": null,
    "number": null,
    "numberOfElements": null,
    "totalPages": null,
    "totalElements": null
}

• 接口返回参数说明

optionId：开关设置id
tenantId：租户id
robotId：机器人id
optionName：开关设置名字
optionValue：开关的值（true：打开会话评价开关，可以添加会话评价；false：关闭会话评价开关，不能添加会话评价，null：不能添加会话评价）
entity：[] 如果entity返回[],未设置机器人会话评价开关，不能添加会话评价

2.1.2 获取评价标签接口

• 接口地址

/v10/tenants/{tenantId}/comment/robots/{robotId}/tags

• 接口请求示例

curl -X GET \
  http://robot.easemob.com/v10/tenants/9/comment/robots/6819571e-2f03-49ea-a962-0019fbc0301c/tags \
  -H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'

• 请求参数说明

tenantId：租户id
robotId：机器人id

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": [{
            "id": 11,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "非常不满意",
            "level": 1,
            "score": 1,
            "status": "Enable",
            "createDateTime": "2018-01-04 20:22:24",
            "lastUpdateDateTime": "2018-03-06 14:14:20",
            "tagList": [{
                    "id": 11,
                    "sessionCommentTagId": 11,
                    "name": "你哈",
                    "sort": 1,
                    "createDateTime": "2018-01-04 20:47:30",
                    "lastUpdateTime": "2018-01-04 20:47:30"
                },
                {
                    "id": 30,
                    "sessionCommentTagId": 11,
                    "name": "fa",
                    "sort": 1,
                    "createDateTime": "2018-03-06 14:14:20",
                    "lastUpdateTime": "2018-03-06 14:14:20"
                }
            ]
        },
        {
            "id": 12,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "不满意",
            "level": 2,
            "score": 2,
            "status": "Enable",
            "createDateTime": "2018-01-04 20:22:24",
            "lastUpdateDateTime": "2018-03-06 14:14:20",
            "tagList": []
        },
        {
            "id": 13,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "一般",
            "level": 3,
            "score": 3,
            "status": "Enable",
            "createDateTime": "2018-01-04 20:22:24",
            "lastUpdateDateTime": "2018-03-06 14:14:20",
            "tagList": []
        },
        {
            "id": 14,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "满意",
            "level": 4,
            "score": 4,
            "status": "Enable",
            "createDateTime": "2018-01-04 20:22:24",
            "lastUpdateDateTime": "2018-03-06 14:14:20",
            "tagList": []
        },
        {
            "id": 15,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "非常满意",
            "level": 5,
            "score": 5,
            "status": "Enable",
            "createDateTime": "2018-01-04 20:22:24",
            "lastUpdateDateTime": "2018-03-06 14:14:20",
            "tagList": []
        }
    ],
    "first": null,
    "last": null,
    "size": null,
    "number": null,
    "numberOfElements": null,
    "totalPages": null,
    "totalElements": null
}

• 接口返回参数说明

tenantId：租户id
robotId：机器人id;
name:标签分类名字
score：标签分类所属的分数（对应页面上的星星个数）
status：状态（Enable ：可用）
tagList：标签分类下所对应的标签，具体字段如下：
sessionCommentTagId：标签所属分类id
name：标签名字

2.1.3 添加会话评价接口

• 接口地址

/v10/tenants/{tenantId}/comment/robots/{robotId}/comments

• 接口请求示例

curl -X POST \
  http://robot.easemob.com/v10/tenants/9/webim/comment/robots/6819571e-2f03-49ea-a962-0019fbc0301c/comments \
  -H 'content-type: application/json' \
  -H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'\
  -d '{
  "accessId": "robot-plugin-visitor-f060cfde-08bd-4b23-9b2d-6ce41f112bd9",
  "appraiserName": "无名氏",
  "comment": "服务很满意",
  "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
  "score": 5,
  "sessionId": "faeb66ce-3e5b-4dba-a879-b6e59900d4c2",
  "source": "webim",
  "tag": "服务好，解决问题快",
  "tenantId": 9
}'

• 请求参数说明

tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
comment：评价内容
score：评分（为服务打星）
sessionId：会话id
source：评价渠道来源
tag：用户所选的标签名字，多个标签用逗号隔开

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": {
        "id": 50,
        "tenantId": 9,
        "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
        "sessionId": "faeb66ce-3e5b-4dba-a879-b6e59900d4c2",
        "accessId": "robot-plugin-visitor-f060cfde-08bd-4b23-9b2d-6ce41f112bd9",
        "appraiserName": "无名氏",
        "comment": "服务很满意",
        "score": 5,
        "source": "webim",
        "tag": "服务好，解决问题快",
        "createDateTime": "2018-03-13 14:42:55"
    },
    "first": null,
    "last": null,
    "size": null,
    "number": null,
    "numberOfElements": null,
    "totalPages": null,
    "totalElements": null
}

• 接口返回参数说明

id：评价id
tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
comment：评价内容
score：评分（为服务打星）
sessionId：会话id
source：评价渠道来源
tag：用户所选的标签名字，多个标签用逗号隔开

2.1.4 根据会话id获取会话评价接口

• 接口地址

/v10/tenants/{tenantId}/comment/robots/{robotId}/comment

• 接口请求示例

curl -X GET \
  http://robot.easemob.com/v10/tenants/9/comment/robots/6819571e-2f03-49ea-a962-0019fbc0301c/comment?sessionId=faeb66ce-3e5b-4dba-a879-b6e59900d4c2 \
  -H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'

• 请求参数说明

tenantId：租户id
robotId：机器人id
sessionId：会话id

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": {
        "id": 50,
        "tenantId": 9,
        "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
        "sessionId": "faeb66ce-3e5b-4dba-a879-b6e59900d4c2",
        "accessId": "robot-plugin-visitor-f060cfde-08bd-4b23-9b2d-6ce41f112bd9",
        "appraiserName": "无名氏",
        "comment": "服务很满意",
        "score": 5,
        "source": "webim",
        "tag": "服务好，解决问题快",
        "createDateTime": "2018-03-13 14:42:55"
    },
    "first": null,
    "last": null,
    "size": null,
    "number": null,
    "numberOfElements": null,
    "totalPages": null,
    "totalElements": null
}

• 接口返回参数说明

id：评价id
tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
comment：评价内容
score：评分（为服务打星）
sessionId：会话id
source：评价渠道来源
tag：用户所选的标签名字，多个标签用逗号隔开

2.2 机器人满意度评价

• 机器人满意度评价需要根据问答接口返回的satisfactionCommentInvitation字段去判读是否发出满意度评价邀请
  • true : 表示发出评价邀请
  • false : 表示不发出评价邀请

2.2.1 获取机器人满意度评价原因标签接口

• 注意

  • 该接口只有在用户点击未解决评价时调用

• 接口地址

/v10/tenants/{tenantId}/comment/robots/{robotId}/satisfactionCommentTags

• 接口请求示例

curl -X GET \
  http://robot.easemob.com/v10/tenants/9/webim/comment/robots/6819571e-2f03-49ea-a962-0019fbc0301c/satisfactionCommentTags \
  -H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'

• 请求参数说明

tenantId：租户id
robotId：机器人id

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": [{
            "id": 11,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "所问非所答",
            "createDateTime": "2018-03-06 17:22:58",
            "lastUpdateDateTime": "2018-03-06 17:22:58"
        },
        {
            "id": 12,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "用户体验差",
            "createDateTime": "2018-03-06 17:28:27",
            "lastUpdateDateTime": "2018-03-06 17:28:27"
        },
        {
            "id": 35,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "name": "赵赵赵赵赵赵赵赵赵赵赵赵",
            "createDateTime": "2018-03-06 20:23:41",
            "lastUpdateDateTime": "2018-03-06 20:23:41"
        }
    ],
    "first": null,
    "last": null,
    "size": null,
    "number": null,
    "numberOfElements": null,
    "totalPages": null,
    "totalElements": null
}

• 接口返回参数说明

id：原因标签id
tenantId：租户id
robotId：机器人id
name：标签名字

2.2.2 添加解决评价接口

• 接口地址

/v10/tenants/{tenantId}/comment/robots/{robotId}/satisfactionComments

• 接口请求示例

curl -X POST \
  http://robot.easemob.com/v10/tenants/9/webim/comment/robots/6819571e-2f03-49ea-a962-0019fbc0301c/satisfactionComments \
  -H 'content-type: application/json' \
  -H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'\
  -d '{
  "accessId": "robot-plugin-visitor-f060cfde-08bd-4b23-9b2d-6ce41f112bd9",
  "appraiserName": "无名氏",
  "comment": "服务很满意",
  "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
  "sessionId": "faeb66ce-3e5b-4dba-a879-b6e59900d4c2",
  "source": "webim",
  "tenantId": 9,
  "type":1,
  "msgId":"710a98b8-893c-4418-90f0-2d76d1f4224a"
}'

• 请求参数说明

tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
sessionId：会话id
source：评价渠道来源
type：评价类型（1:解决；2:未解决）
msgId：消息id

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": {
        "id": 7,
        "tenantId": 9,
        "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
        "sessionId": "faeb66ce-3e5b-4dba-a879-b6e59900d4c2",
        "accessId": "robot-plugin-visitor-f060cfde-08bd-4b23-9b2d-6ce41f112bd9",
        "type": 1,
        "msgId": "710a98b8-893c-4418-90f0-2d76d1f4224a",
        "reasonTag": null,
        "source": "webim",
        "appraiserName": "无名氏",
        "createDateTime": "2018-03-13 15:14:59"
    },
    "first": null,
    "last": null,
    "size": null,
    "number": null,
    "numberOfElements": null,
    "totalPages": null,
    "totalElements": null
}

• 接口返回参数说明

id：评价id
tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
sessionId：会话id
source：评价渠道来源
type：评价类型（1:解决；2:未解决）
msgId：消息id
reasonTag：原因标签（已解决评价该字段为空）

2.2.3 添加未解决评价接口

• 接口地址

/v10/tenants/{tenantId}/comment/robots/{robotId}/satisfactionComments

• 接口请求示例

curl -X POST \
  http://robot.easemob.com/v10/tenants/9/webim/comment/robots/6819571e-2f03-49ea-a962-0019fbc0301c/satisfactionComments \
  -H 'content-type: application/json' \
  -H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'\
  -d '{
  "accessId": "robot-plugin-visitor-f060cfde-08bd-4b23-9b2d-6ce41f112bd2",
  "appraiserName": "无名氏",
  "comment": "服务很满意",
  "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
  "sessionId": "faeb66ce-3e5b-4dba-a879-b6e59900d4c2",
  "source": "webim",
  "tenantId": 9,
  "type":2,
  "reasonTag":"所问非所答，解决问题慢",
  "msgId":"710a98b8-893c-4418-90f0-2d76d1f4224b"
}'

• 请求参数说明

tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
sessionId：会话id
source：评价渠道来源
type：评价类型（1:解决；2:未解决）
msgId：消息id
reasonTag：未解决原因标签，多个标签用逗号隔开

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": {
        "id": 9,
        "tenantId": 9,
        "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
        "sessionId": "faeb66ce-3e5b-4dba-a879-b6e59900d4c2",
        "accessId": "robot-plugin-visitor-f060cfde-08bd-4b23-9b2d-6ce41f112bd2",
        "type": 2,
        "msgId": "710a98b8-893c-4418-90f0-2d76d1f4224b",
        "reasonTag": "所问非所答，解决问题慢",
        "source": "webim",
        "appraiserName": "无名氏",
        "createDateTime": "2018-03-13 15:29:49"
    },
    "first": null,
    "last": null,
    "size": null,
    "number": null,
    "numberOfElements": null,
    "totalPages": null,
    "totalElements": null
}

• 接口返回参数说明

id：评价id
tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
sessionId：会话id
source：评价渠道来源
type：评价类型（1:解决；2:未解决）
msgId：消息id
reasonTag：原因标签，多个标签用逗号隔开

2.2.4 根据会话id获取满意度评价接口

• 接口地址

/v10/tenants/{tenantId}/comment/robots/{robotId}/session/{sessionId}/satisfactionComments

• 接口请求示例

curl -X GET \
  http://robot.easemob.com/tenants/9/comment/robots/6819571e-2f03-49ea-a962-0019fbc0301c/session/ac1178b5-8872-4d84-a75a-6b2ba589b165/satisfactionComments?type=1 \
  -H 'token: eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJjaGl4aWFveXUyMTFAMTYzLmNvbSIsImlzcyI6ImVhc2Vtb2Itcm9ib3QiLCJ0ZW5hbnRJZCI6OSwiZXhwIjoxNTIxMTY5MzM4LCJpYXQiOjE1MjA1NjQ1MzgsInVzZXJJZCI6IjFmYmNhNjE5LTZlMWItNDg2Yi1hOTdhLWE4MDc0ZjRlNzIxMSIsImp0aSI6IjQ0ZmFiYzk5LWI5MzctNDZmZi05ZTcyLTAzNDYyOWE5MDllMSIsInVzZXJuYW1lIjoiY2hpeGlhb3l1MjExQDE2My5jb20ifQ.2c7noYiWadTT84gnN4rmuyFcVRquJjt7RgaxMJgt5KE'

• 请求参数说明

tenantId：租户id
robotId：机器人id
sessionId：会话id
type：类型（1：解决；2：未解决，该参数可以不传，不传默认获取全部评价的数据）

• 接口返回的ResponseBody

{
    "status": "OK",
    "errorCode": null,
    "errorDescription": null,
    "entity": [{
            "id": 15,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c ",
            "sessionId": "ac1178b5-8872-4d84-a75a-6b2ba589b165",
            "accessId": "robot-plugin-visitor-2d33b220-76e6-4d8d-8406-855d2d29513e",
            "msgId": "ab49dd75-24ef-4dc3-a8ee-263ff9ff6113",
            "reasonTag": "不好",
            "source": "web",
            "type": 1,
            "appraiserName": null,
            "createDateTime": 1518348476000,
            "msgBody": null
        },
        {
            "id": 10,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c",
            "sessionId": "ac1178b5-8872-4d84-a75a-6b2ba589b165",
            "accessId": "robot-plugin-visitor-2d33b220-76e6-4d8d-8406-855d2d29513e",
            "msgId": "edc430e1-e6e4-4225-8716-b63e6441063f",
            "reasonTag": "不好",
            "source": "web",
            "type": 1,
            "appraiserName": null,
            "createDateTime": 1518346817000,
            "msgBody": null
        },
        {
            "id": 6,
            "tenantId": 9,
            "robotId": "6819571e-2f03-49ea-a962-0019fbc0301c ",
            "sessionId": "ac1178b5-8872-4d84-a75a-6b2ba589b165",
            "accessId": "robot-plugin-visitor-2d33b220-76e6-4d8d-8406-855d2d29513e",
            "msgId": "1bccc765-fa32-46fa-a601-6f0377016365",
            "reasonTag": "不好",
            "source": "web",
            "type": 1,
            "appraiserName": "",
            "createDateTime": 1518329850000,
            "msgBody": null
        }
    ],
    "first": false,
    "last": false,
    "size": 20,
    "number": 0,
    "numberOfElements": 3,
    "totalPages": 1,
    "totalElements": 3
}

• 接口返回参数说明

id：评价id
tenantId：租户id
robotId：机器人id
accessId：访客id
appraiserName：评价人姓名（可以为空，获取不到就不传该字段）
sessionId：会话id
source：评价渠道来源
type：评价类型（1:解决；2:未解决）
msgId：消息id
reasonTag：原因标签，多个标签用逗号隔开
msgBody：评价问题的消息体